Family Electrician Tweed Heads FAQs

We give you clear pricing before we start, so you always know the cost before any work begins. Nothing is hidden and nothing is added later. Options are discussed with your technician on site once they have had a proper look, so you decide with the full picture in front of you.

It depends on the job. A power point costs less than a full switchboard upgrade, which is why we assess the work first rather than guess a figure over the phone. You get clear pricing before we start, with no hourly surprises and no vague estimates to worry about later.

We assess the job on site, explain what is involved in plain language, and give you clear pricing before we start. Options are discussed with your technician so you understand exactly what you are paying for, with no pressure to say yes on the spot and no hidden extras afterwards.

Yes. We hold Electrical Licence #83326 and our team are Accredited Master Electricians, fully licensed and insured for residential and commercial work. Every job across Tweed Heads is completed to the AS/NZS 3000 Wiring Rules and left safe, from a small repair to a full switchboard upgrade.

Yes. Adding or moving power points is licensed electrical work, not a legal DIY job, no matter how simple it looks. It is about keeping your family safe, not just ticking a box. Our general electrical team handles it properly and leaves the circuit tested and compliant.

Yes. We are fully licensed and insured, and every job is backed by our workmanship guarantee. If something is not right after we leave, we come back and sort it at no extra cost to you. That guarantee applies across everything we do, big or small.

No. A burnt outlet, a hot switch plate, or a point that crackles when you plug something in is a warning sign, not a nuisance. Switch off the circuit at the switchboard and call us straight away. Leaving it running can mean real fire risk, especially overnight.

We offer same-day and emergency service across Tweed Heads and the border suburbs and often get there within the hour for genuine emergencies. Same-day service is offered where availability allows, so calling early in the day gives you the best chance of a technician before evening. Call us and we will talk timing through.

Yes. For urgent, unsafe faults such as a burning smell, sparking outlets, or a tripped circuit breaker that will not reset, call us straight away rather than waiting to see if it settles down. Do not wait on something that could be dangerous, day or night.

Switch off the affected circuit at the switchboard, keep everyone clear of any sparking point or damaged wiring, and do not touch anything that looks burnt or hot. Do not attempt a repair yourself. Call us, describe what you are seeing, and we will guide you until we arrive.

We assess your existing board, replace old fuses with modern safety switches, and bring everything up to the current AS/NZS 3000 standard. Many older Tweed Heads homes and units need this to safely handle aircon and modern appliance loads. See our switchboard upgrades service for the full picture.

Yes. Power points, downlights, LED upgrades and outdoor lighting are everyday jobs for our team across Tweed Heads, from a single extra point to a full room rewire. Our light installation service fits it cleanly and safely, exactly where you need it, with the load properly balanced.

Yes. We size the circuit properly and check your switchboard can handle the extra load, rather than just bolting a charger on, whether you are in a standalone house or a unit block near the harbour. Ask about our EV charger installation service.

Yes, homes and businesses both. Shops and clubs around Tweed Mall and Wharf Street rely on us for compliant, reliable power and fast turnarounds when something goes down. Our commercial electrical team keeps premises safe and trading with minimal disruption, working around your hours.

Yes, Tweed Heads and the surrounding border suburbs, not just the harbour side. Alongside Tweed Heads we regularly work in Coolangatta just across the line, with the same licensed, local service and clear pricing before we start.

It does, and it is one of the most common issues we see here. Salt air off the ocean and the Tweed River corrodes meter boxes, switchgear and outdoor points faster than inland suburbs. We fit marine-grade enclosures and weatherproof outdoor fittings and check for corrosion on every safety inspection.

Many older Tweed Heads cottages and unit blocks still run original boards without safety switches, and reverse-cycle aircon adds load they were never built for. A safety inspection tells you exactly where you stand, and a switchboard upgrade sorts it properly.